Your Questions, Answered

  • You can reach us via the contact form on our website or by our email. We aim to respond to all enquiries within 1–2 working days.

  • Because our products are made to order, please allow:

    • Production: 2–5 working days

    • UK delivery: 2–3 working days after dispatch

    • International delivery: 5–10 working days after dispatch

    You’ll receive tracking details as soon as your order ships.

  • We accept returns for unworn, unused items in original condition within 14 days of delivery.

    As each item is made to order, returns are handled carefully. If your item is faulty or incorrect, we’ll of course put it right.

    To request a return, please contact us with your order number.

  • If you need a different size or colour, please contact us first. Exchanges are subject to availability, and in some cases a return and new order may be required.

  • We actively choose organic and responsibly sourced materials wherever possible and work with production partners who meet recognised ethical and environmental standards. Sustainability is a journey, and we’re committed to improving as we grow.

  • Our products are made by trusted production partners in the UK and Europe, depending on the item. This allows us to reduce waste, avoid overproduction, and maintain quality control.

  • Yes — and we’re proud of that.
    Hansea is a young brand, built carefully and intentionally. By supporting us early, you’re helping shape something designed to endure.

  • We design with restraint and purpose.
    Hansea is inspired by North Sea heritage and the historic Hanseatic trade routes — blending maritime utility with modern, understated design. We prioritise quality fabrics, organic materials where possible, and small-batch production over mass manufacturing.